Bay Shippers is a growing temperature-controlled transportation company with opportunities in both local and long haul. Our dispatcher/CSR will be accountable for accepting, scheduling and assigning all freight while supporting the drivers and meeting customer service goals. Our dispatcher/CSR must display initiative, problem-solving skills, and a strong desire to provide exceptional service to current and prospective customers, creating repeat business and building greater freight volumes.
Primary duties and responsibilities:
- Promptly accept and process orders via phone, email or electronic tendering systems.
- Schedule pickups and deliveries with shippers and receivers; coordinate driver schedules in the most efficient manor to maximize profitability while ensuring customer requirements are met.
- Track driver progress, load status and ensure accurate and timely updates in appropriate tracking systems while being prepared to quickly answer customer inquiries or address potential issues before they occur.
- Use TMW dispatch software to build and dispatch orders with corresponding load information. Collect POD and ensure accuracy of invoicing.
Qualifications:
- Some logistics experience required; must be able and ready to learn.
- Computer skills, intermediate to advanced. TMW experience is a plus.
- Excellent communication skills and customer-oriented personality.
- Accuracy with data, sound decision-making, ability to multi-task and prioritize, attention to detail in completing tasks.
- Professional, dependable self-starter that can work without supervision.
- Maintain focus in daily activities to achieve safe and legal transit.
Contact:
Robert D. Higgins III
Bay Shippers
1535 Matassino Rd.
New Castle, DE 19720
Main: 302.652.5005
Fax: 302.652.6006
Mobile: 989.600.7548
Email: rd3@bayshippers.com
